FAQ

Booking your Pet's Care before your travel plans, should ALWAYS be the top priority!

FAQ'S

Can I Schedule Same Day Services?

In most cases the answer is NO. However, If you are a current client and have communicated to your assigned pet care professional they will be able to work with you on any last minute request that my come up. We can not guarantee service request if you are not already a current client.

How Many Dogs Do You Board at One Time?

Colorado State Law under PACFA in home the MAX is 4 dogs including my own dog Tacoma.

Do you Board Cats & Guinea Pigs?

-NO, we do not board cats or pigs at our home, in this case we would come to your home and preform one of our Drop In Services. If you are not comfortable with someone coming into your home.

The Cat House In Loveland is a Local Cat Boarding Provider - 970 - 663 -1103

Guinea Pigs do best when kept in a stress free, comfortable environment.

What does pet care cost?

Depending on the type of services requested, temperament of your pet, holiday and time of year. Anywhere from $18 a day to $150. We provide services ranging from drop in visits to live in pet care in and around the Colorado area and 4 corners.

How Does Billing Work?

We use a platform called Pet Pocket, where all invoicing and communication and visit reports are sent, also allowing you to schedule your own services as well. For your convivence we have an automated billing set up for all of our clients.

When is Payment Due?

All payments are due the month prior to the month services is scheduled, we require ALL clients who are booking extended stays over 7days to pay in advance. Please note our cancelation policy at the bottom of this page.

Scheduling Services

ALL services are scheduled through the Pet Pocket, or platform. You will get a notification once services are approved, a summited service request is NOT a guarantee. a list of rates are also listed in the platform once you are an established client.

Do you Call or Text us When you Arrive?

No, the Pet Pocket, system has a pre prompted message that alerts our clients we have arrived for scheduled services, once we start the timer at your home. Once services are completed, you will receive a visit report via email and text message, with photos, GPS locations, and a short paragraph of how the visit went.

Keys and Entry?

We require a hard copy of your home key for services where we are entering your home while on Holiday or Business trips. Why? in the event of a power outage we will still be able to enter, allowing us to still preform services. Garage Codes are required as ad secondary point of entry. We are more then happy to correlate pick up and drop off of keys if you choose too. Otherwise we keep all of our client keys locked in a secure safe.

Do you Arrive at the Same Time Each Day?

As we do our best to keep each client scheduled on the hour, however there are occasions where we might be later in the day, in which case we will communicate and let our clients aware of any and all changes to arrival times for Drop in Visits. Generally We will preform most Feline Visits in the am, unless otherwise discussed with client during the scheduling process for upcoming trips .

Do you issue refunds?

NO - If services are canceled due to inclement weather, emergencies or change in client travel plans. We will issue a credit on your account that will be applied to your next invoice on future scheduled services. This also applies to client cancellations that may be paid in advance, in which case it is %50 of the invoice that will be credited in your account on the Time To Pet Platform.

Feline clients one day min. visit

Per company policy, we require a minimum of one visit a day. This can be scheduled at the client's time preference when scheduling during any of our prescheduled blocks. We offer a value visit to help assist with rates, this is a 15–20-minute visit. If you have any questions, please reach out directly.

CANCELLATION POLICY

Cancellation Policy -As follows; for ALL clients current and new there will be a charge of 75% of total booked rate / invoice, if services are canceled regardless of time frame.
If you have any questions, please feel free to contact us directly!

SCHRDULE A MEET & GREET TODAY

why hire a professional pet care provider?

Below is some Information.

There are well educated, responsible, and dependable people on Rover / WAG.
There are also people on Rover /WAG who have bad intentions.

I know many people who use this platform because it is more cost effective than hiring a professional who does this for a living.
I understand this is a luxury service that can be pricey at times.

But look at all that you are getting for your money.

1. Insurance
2. Bond
3. A REAL background check
4. Backup staff
5. 24/7 on call business owner
6. Ongoing education
7. Supporting a local small business and the people who work for it
8. Years of experience

And again, I understand sometimes we can only do what our budget allows.

But if you MUST use this app ALWAYS ask the following questions:

1. Do you carry your own insurance?
2. Can I call you at any time while we are away?
3. Can you provide references (not family/friends)?
4. What experience do you have caring for pets?
5. How will you handle any emergencies that may arise?
6. Will I get to meet you face to face before you provide services?
7. Are you following the CO law by paying a fee and having your home inspected (this is for anyone boarding pets in their home for profit as they MUST have a kennel license to do so).
8. How will you keep me updated while I’m away?
9. Do you have first aid CPR training for animals?
10. Who will be your backup if something happens to you?

11. Do you have a pet transport license? Is your vehicle reliable in case of an emergency? Vehicle insurance (Liability reasons)

12. Will you kennel my pet while your home? Or do they roam free? At night?

13. Do you feed them all in one area?

14. How much yard play time will my pet have?

15. Do you walk my pet while at your home?

16. Where is the nearest Vet you will take my pet in case of an emergency (24 hour pet hospital)

If they can’t provide acceptable answers to these questions then I would say it’s time to call a professional. Remember it can be life or death.

https://www.cnn.com/2021/07/30/tech/rover-pet-services-app-lost-dead-dogs/index.html?fbclid=IwAR2mMpW9A5bKHIxHkYBQ156-nABLxK9zBPlaf8ucTDxUSwx5H8G_uVW1ies

CNN Business spoke with six pet owners who said their dogs have gone missing or died while in the care of a sitter they found on Rover's platform since the start of the pandemic. All of them said they turned to the platform because it was a recognizable name in the industry, and they felt more comfortable after reading positive reviews of their respective sitters on the site. One pet owner said her sitter remained on the platform for months after her dogs were lost while in the sitter's care. (Rover declined to comment on this claim.) Another owner, whose dog was found dead with no explanation, said the sitter whose care he was in remains live on the platform. (Rover said it is reviewing this matter.)

Dog Deaths as they relate to WAG 2019

https://youtu.be/54__cdmKamU

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